At Mr. Electrician, we are committed to delivering seamless, customer-focused electrical solutions for homeowners. In March 2025, we assisted Mr. Goh with a smart home upgrade at his residence in Sembawang. The project involved replacing an existing switch with a smart switch and installing a new CCTV system, including the necessary power point.
The Challenge
Problem
- Client’s Need: The client wanted to upgrade his lighting control system to a smart switch and install CCTV units to enhance home security.
- Identification: The client reached out with a clear installation request for his self-purchased smart switch and CCTV system.
- Duration: This was part of the client’s home improvement plans, with a goal to get the new systems installed quickly and professionally.
- Why It Mattered:
- Client: Needed a reliable installer to ensure his devices were correctly set up and functioning.
- MEPL: Opportunity to deliver quality, customer-focused service and accommodate evolving on-site needs.
- Users/Visitors: Benefit from enhanced home convenience and improved safety.
The Solution
- Desired Result: To have all self-purchased smart devices professionally installed—including a smart switch and full CCTV setup—without the hassle of DIY.
- Services Implemented:
- Installation of customer-supplied smart switch.
- Installation of CCTV units with appropriate wiring and power point setup.
- Return visit to complete installation of additional CCTV units that were missed in the initial delivery.
- Timeline: Work was completed over two site visits in March 2025.
- Process:
- First Visit: Installed the smart switch and initial batch of CCTV cameras.
- Issue Identified: Some CCTV units were missing due to partial delivery.
- Second Visit: Returned with no additional transport charges to complete installation once the remaining units arrived.
- Final Checks: Ensured all devices were fully operational.
Key Results and Outcomes
- Minimal Disruption: Swift and clean execution across both site visits.
- Adaptability: Positive experience with adaptability to the customer's evolving requirements.
- Performance Metrics:
- Functional smart home upgrade without delay or hidden costs.
- Full CCTV coverage installed correctly and safely.
- Excellent customer experience through flexibility and goodwill.
- Immediate Benefits:
- Client: Gained full system functionality within a short time, with zero downtime.
- Users/Visitors: Immediate improvement in usability and home surveillance.
Conclusion
This project highlights Mr. Electrician’s commitment to quality workmanship, responsiveness, and customer satisfaction. By providing a flexible, hassle-free installation experience, we ensured the client’s smart home upgrade was completed efficiently and to the highest standards.
